Import orders

Overview

• Learn how to import orders automatically or manually.
• eShip recommends you import orders automatically to prevent orders from being missed.
• Set the status of orders to import.

Automatically import orders

1. In eShip, navigate to Settings > Integrations.
2. Tick Automatically import orders from all integrations (typically every 20 minutes).
3. Click Save.

Manually import orders

1. In eShip, navigate to Orders.
2. Click Import, then select:
   • Import Orders. Select the integration that you want to import from, and the number of days you want to import the orders from.
   • Upload to select and import a CSV file.

Set the status to import

When you set up your integration, you can set the status of orders to be imported. The default status is open. To change your importing status:

1. Go to Settings, then select Integrations.
2. Select your integration e.g. Shopify.
3. Set the Status to import.

Once imported, the system will show you how many orders it has brought over. The imported orders are now visible in the New tab in the Orders page.

Import weights

eShip can import the combined weight of all the items in an order from any integration that allows for the assigning of weights to products. To set this up:

1. In eShip, navigate to Settings > Packaging.
2. In the dropdown menu, choose how package weights and dimensions should be calculated.

When importing weights, eShip will apply a total weight to the order. This total weight is the combined weight of all the items in the order. This feature requires an eCommerce platform that allows for item weights to be added to the system.