How can we help?

Before you begin

Before you create and print labels for your order, ensure you perform the following tasks first:

• Set up NZ Post as a courier service
• Validate your shipping address
• Download and install the Print Client

Different ways to print in eShip

Manifest orders

Once you have printed a label and the order has moved to the Printed tab, you can finalise and manifest the order. Manifesting will send the order details to NZ Post for billing.

This is the final stage in the shipping process, however, we recommend you leave the order in your account until you receive confirmation that the manifest has been received by NZ Post.

Overview

• Use eShip's notifications and branded tracking pages to keep your customers up to date on the status of their deliveries. 

How it works

Use eShip's email and SMS editor to create branded emails and SMS messages in line with your company's brand and communication style. 

eShip's branded tracking page will direct your customers to your website, not NZ Post's, so they can see the status of their delivery and create return labels (if you choose to enable this option). 

You can opt-in or out to notify your customers via email or SMS alerts at seven different stages of the delivery process: 

• Printed
• Manifested
• Picked-up
• In transit
• Out for delivery
• Delivered
• Pickup In Store

What's next?

Learn how to customise notifications:

1. Customise text notifications
2. Customise email notifications