Setting up your printer

Table of Contents

• Overview
• Connect your printer
• Download and install the Starshipit Print Client
• Configure your print settings

Overview

• Before you can print a shipping label, you need to set up your printer with eShip and install the Starshipit Print Client.
• This article provides guidelines for Windows and macOS.

For Windows

1. Connect your printer

Wired printers

• If your printer connects by a cable, plug it into your device. It'll connect automatically.
• Your PC will then download the right drivers and you can move on to step 2.

Wireless printers

1. Select Start > Settings > Bluetooth & devices > Printers & scanners
2. Next to Add a printer or scanner, select Add device.
3. Wait for it to find nearby printers, then locate the one you want to use and select Add device.

Read more about adding a printer or scanner in Windows here.

2. Download and install the Starshipit Print Client

The Starshipit Print Client is how eShip talks to the printer plugged into your computer. You cannot print a label without the Client.

Set up the Print Client on Windows

1. In eShip, navigate to Settings > Printing.
2. Click Download Starshipit Print Client (Windows).
3. When you click install, you may be prompted to download additional required software, such as Microsoft .NET Desktop Runtime. This is necessary for the Print Client to function.
4. Once the app has been downloaded and installed, run it.
5. Log in using your eShip login details (the same details you use for the web app).

Set up the Print Client

The app will automatically prompt you to select a printer when you first print a label through the Print Client. You can also configure your printer settings manually.

1. Open the Print Client on your computer.
2. Go to the Printers Tab.
3. In the Label Type, select Packing Slip.
4. Select the Printer Name to print the Packing Slip e.g. Brother MFC-9140CDN.
5. Click Assign.
6. Repeat steps 3-5 for each label type and printer you wish to set up.

3. Configure your print settings

You can also modify the label size or orientation for an entry.

1. Click on an already assigned Label Type and Printer Name.
2. Check the paper size and orientation.
3. Click Save Settings.

You may also need to offset your label in the printer settings.

1. On Windows, go to your Printers & scanners settings.
2. Find your label printer and click Manage.
3. Add spacing to the unprintable area – You may need to test print your label a couple of times to get the spacing right.

For macOS

1. Connect your printer

Wired printers

• Connect the USB cable to your Mac. If you are prompted to download new software, make sure to download and install it.
• Your computer will then download the right drivers and you can move on to step 2.

Wireless printers

• If you have a wireless printer, you might need to connect the printer to your Mac with a USB cable to set it up.
• After connecting your printer to your Mac, install the software that came with the printer and follow the set-up assistant to connect the printer to your network.
• After setting up, you can disconnect the cable from your printer and Mac and the printer should stay connected to your network.

Wireless printers: Add the printer to your list of available printers

1. Choose Apple menu > System Settings.
2. Click Printers & Scanners in the sidebar.
3. If you don’t see your printer listed, click the Add Printer, Scanner or Fax button. A pop-up will appear listing the printers on your local network.
4. When your printer appears in the list, select it, then click Add. You may then need to download additional software for the printer to work.

You can read Apple's guide on adding a printer to your printer list here.

2. Download and install the Starshipit Print Client

The Starshipit Print Client is how eShip talks to the printer plugged into your computer. You cannot print a label without the Print Client.

Set up the Print Client on Mac

1. In eShip, navigate to Settings > Printing.
2. Click Download Starshipit Print Client for Mac.
3. Double-click to open.
4. Drag Starshipit Print App to the Applications folder.
5. Open the Print Client.
6. Log in using your eShip login details (the same details you use for the web app).

If you get a developer/certification problem pop-up when trying to open the Print Client, please see this Apple Support guide.

Set up the Print Client

The app will automatically prompt you to select a printer when you first print a label through the Print Client. You can also configure your printer settings manually.

1. Open the Print Client on your computer.
2. Go to the Printers Tab.
3. In the Label Type, select Packing Slip.
4. Select the Printer Name to print the Packing Slip e.g. Brother MFC-9140CDN.
5. Click Assign.
6. Repeat steps 3-5 for each label type and printer you wish to set up.

3. Configure your print settings

You can also modify the label size or orientation for an entry.

1. Click on an already assigned Label Type and Printer Name.
2. Check the paper size and orientation.
3. Click Save Settings.