CartonCloud: Troubleshooting

Overview

• This article outlines some of the common errors you could experience while using the eShip/CartonCloud integration, and how to resolve them.

Read more about how to integrate with CartonCloud here.

Error: Orders are not importing into eShip from CartonCloud

Please check that you do not have any rules blocking orders from being pushed into eShip by CartonCloud. To do this:

1. In eShip, navigate to Settings > Rules.
2. Check your rule settings. If everything looks correct, please contact CartonCloud support.

Error when printing an order or manifesting orders.

Please reach out our support team here.