CartonCloud Integration

Overview

• Integrate your CartonCloud platform with eShip. 
• Allow sales orders to be picked up in CartonCloud and automatically transferred to eShip.

About integrating CartonCloud

CartonCloud is an easy-to-use Transport Management System (TMS) and Warehouse Management System (WMS).

This integration has been built by CartonCloud. If the information imported into eShip is not mapped properly, please contact CartonCloud support.

Before you begin

• Make sure your eShip account is set up with at least one courier account and is on a valid paid or trial plan. 
• Connections to eShip need to be configured by the CartonCloud team.

Connect eShip with CartonCloud

1. In eShip, navigate to Settings > API.
2. Copy the displayed API key.
   If the API key field is blank, click Regenerate.
3. Click Save.
   Keep this page open as you will need to provide the API key to the CartonCloud team.
4. Contact your CartonCloud onboarding consultant or email CartonCloud support and provide them with your eShip account username and API key.

FAQs

If CartonCloud is the source, at what point is the order created in eShip?

You can configure this using the Select the Sale Order status option in CartonCloud to trigger the creation of the shipment in eShip. For example, Packed or Dispatched.

If CartonCloud is the source, how does writeback work for these orders?

CartonCloud will check eShip for a tracking number or when CartonCloud prints the label, the tracking number is returned alongside the label to print.

If I'm printing orders out of CartonCloud, do I need to print using eShip?

You can choose to print using either eShip or CartonCloud.

What's next?  

If you are having issues with your CartonCloud integration, see troubleshooting CartonCloud.