Shopify: Troubleshooting

Overview

• This article outlines some of the common errors you could experience while using the eShip/Shopify integration, and how to resolve them.
• Read more information about how to integrate with Shopify.

Shopify fulfilment location writeback error

The fulfilment location in Shopify is mandatory. When you fulfil your orders in Shopify, you must specify the location where orders will be be fulfilled. For example, if you have two shops in different cities ( ie Melbourne and Perth), you will need to specific if the order will be fulfilled in Melbourne or Perth. You also need to be sure that the selected location has the stock.

If you don't define a location in eShip settings, eShip will use the first location to fulfil your orders. However, this location might not have the required stock to fulfil your order. The order will not be updated in Shopify and eShip will display a writeback error.

To resolve this you must follow the steps below to specify the fulfilment location in eShip:

1. In your eShip account, go to Settings > Integrations.
2. Click Shopify Settings.
3. Click Lookup, and select the location you want to use.
4. Click Save.

Fulfillment order has been completed or closed writeback error

If you're seeing this error message, it could mean one of the following:

1. Order Already Fulfilled: The order has already been marked as fulfilled in Shopify, which means no further updates can be made.
2. Third-Party Fulfillment: The order is using a third-party fulfilment service that is not allowing eShip from updating the status.

To resolve this:

1. Order Already Fulfilled: Verify the order status in Shopify to ensure it hasn't already been fulfilled.
2. Third-Party Fulfillment: If you're using a third-party fulfilment service, you may need to manage the fulfilment status through that service.

If the issue persists, you might need to adjust your fulfillment settings or you can reach out to our friendly support team for further assistance.