Can I use dimensions with Shopify?
Dimensions are not currently supported for import from Shopify to eShip, as Shopify lacks native dimension support. Consequently, dimensions will not be utilized at checkout with Shopify integrations.
I am using multi-locations in Shopify, how does this work in eShip?
For multiple locations in Shopify, the enhanced Shopify integration in eShip is recommended. You should establish a eShip child account for each Shopify fulfillment location and configure the enhanced integration for each. Within Shopify settings on each child account, from the locations drop down, select the location that corresponds to that child account. This will allow only orders from that location to import to that child account.
Can I import Shopify bundles with eShip?
Shopify bundles can be imported into eShip, and the platform supports most common Shopify bundling apps. Bundles can vary in their configuration in Shopify, so compatibility issues may arise. For bundles that are not displayed correctly in eShip or on packing slips, the "Unbundle Bundles using Line Item Properties" option can be utilized.
Why are my orders not importing from Shopify?
Check the following if orders are not importing from Shopify:
- Order Status: Confirm that the Shopify order status is matched in eShip’s import settings at Settings > Integrations > Shopify Settings > Order Financial Status.
- Rules and Exclusions: Review eShip rules at Settings > Rules and Shopify tags that may be preventing order imports.
- Integration Configuration: Check the integration's setup under Settings > Integrations > Shopify and click Test to ensure it works to check your integration is working.
- Order Age: eShip imports orders from the last two days. Manual imports are necessary for older orders.
- Connectivity Issues: Investigate any connection interruptions at Settings > Integrations and verify that the Automatically import orders from all integrations option is active.
If I make a change to an order in Shopify, will it be displayed in eShip?
Changes made to orders in Shopify will be reflected in eShip in real-time as long as the order has not been dispatched. Updates are synchronized by automatically reimporting the modified orders into eShip. Enable this feature by subscribing to Shopify webhooks in the Shopify integration settings within eShip.
When do orders from Shopify show up in eShip?
Orders appear in eShip as soon as they reach the configured status in Shopify if Shopify webhooks are enabled under Settings > Integrations > Shopify Settings. Without webhooks, orders import every 20-30 minutes. For manual order imports, disable the automatic import option at Settings > Integrations.
Will eShip update my orders in Shopify to say they are fulfilled?
eShip will update the fulfillment status of your Shopify orders. It does this by automatically providing tracking information to Shopify and marking orders as fulfilled. This can be set to occur upon printing labels or when you manifest orders, depending on your preference set in Settings > Integrations and check the option Write back order updates on manifest.
Can eShip tell Shopify when my orders have been delivered?
Yes, eShip can inform Shopify about the delivery status of orders. To enable this feature, access Settings > Integrations > Shopify Settings > Advanced and check the option Enable fulfillment event writeback. eShip will then update the order status in Shopify once it receives a delivery notification.
Can I import my Shopify tags to eShip?
Shopify tags can be imported into eShip and will appear within the order grid. This is available by enabling the setting in Settings > Integrations > Shopify Settings > Advanced and check the option Import order tags, which is visible when using UI 2.0, as tags are supported in this version.
Can I allow orders with a fraud warning in Shopify to import into eShip?
Orders with fraud warnings are typically allowed to import into eShip by default. However, if you prefer to block such orders, navigate to Settings > Integrations > Shopify Settings > Advanced and check the option Check fraudulent orders. Orders with a cancellation recommendation will then be excluded from import.
What should I do with my Shopify pre-orders?
To prevent pre-orders from importing into eShip, tag these orders in Shopify with Pre-order or a similar tag. Configure eShip to exclude these by entering the tag in the Exclude orders with these tags field under Settings > Integrations > Shopify Settings > Advanced. When ready to ship these orders, remove the tag in Shopify and conduct a manual import in eShip, specifying the number of days since the order was created to ensure all relevant pre-orders are imported.
How long is item data cached? Also, how long will it take for the item information imported into Starshipit to reflect the changes made in Shopify regarding the items?
COO and HS Code information is cached for 12 hours while Shopify product/variant information is cached for 1 hour.
Can I integrate multiple Shopify accounts into my eShip account?
You can integrate multiple Shopify accounts with your eShip account. To add additional accounts, go to Settings > Integrations > Add a new integration, and select Shopify for each account you wish to add
How can I update the label for Apartment, suite, etc. (optional) to Address Line 2?
You may encounter a problem with Shopify's auto-suggestion feature for New Zealand addresses. Specifically, the label for Address Line 2 displays as "Apartment, suite, etc. (optional)", which incorrectly represents the address suburb. To correct this labelling issue in Shopify, follow the steps below:
- From your Shopify admin page, navigate to Settings > Checkout.
- In the Checkout language section, click Manage checkout language.
- In the Checkout contact section, under the Optional address2 label field, enter "Address Line 2".
- Click Save.