Returns with eShip

Overview 

• Discover how you can process returns with eShip in this article.
• eShip features a few different ways to handle returns.

Return options

Create a return shipping label

eShip offers two options for creating return labels:

Outbound label

You can create a return label using any outbound shipping label. In the order details page, under Options, check the Create Return box. Upon print, two labels will be generated: one for the outbound shipment and one for the return. You can choose to include the return label with the outbound shipment. Alternatively, you can download the labels as a PDF or email them.

Return label only

In the orders matrix, click the dropdown arrow on the Create Order button and click Return to create a new return shipment.

The return label will automatically use your nominated pickup address as the return address. To can edit your pickup address by navigating to Settings > Pickup Address.

Default return services

NZ Post offers both Overnight & Economy returns. To configure this:

1. Navigate to Settings > Couriers > NZ Post Domestic Settings.
2. In the Advanced tab, scroll down to the Default return service section and set the default return service.
3. Click Save.

Book a pickup for returns

You can now create a pickup request for a return label using eShip. To learn more about how to book a pickup, read this guide.