Shipping Label FAQs

How do I re-print a label? 

1. Navigate to Orders, then select the Printed tab.
2. Select the order for the label you want to re-print.
3. In the right-hand corner, click Re-print, then select Re-print shipping label.

How do I replace a label?

You use the re-do functionality to replace an existing label. Use this functionality when you have made a mistake with the order e.g. entered the incorrect address.

1. Navigate to Orders, then select the Printed tab.
2. Select the order for the label you want to re-do.
3. In the right-hand corner, click the re-print drop down.
4. Re-do shipping, then click Redo to confirm.

The order will move to the New tab. The order version which was initially printed will be moved to the archived tab.

How do I clone an existing order?

Use the add shipment functionality to clone an existing order. This is useful when you are sending the same order to a customer.

1. Navigate to Orders, then select the Printed tab.
2. Select and open the order for the label you want to re-print.
3. Click Clone.

How do I print multiple labels for one shipment?

Print multiple labels to send more than one domestic parcel to a customer. This is not supported for international parcels.

1. Navigate to Orders and open the order you want to print multiple labels for.
2. Under Packages, enter the number of labels you want for each box in the QTY column.
   You can print labels for parcels with the same weight and dimensions, or parcels with different weights and dimensions.
3. Click Print Labels.

For example: Two boxes with same weight and same dimensions

Note: The weight displayed is the weight per box

Can I create a label for a partial shipment? 

Yes, you can create a label to dispatch part of an order, and then fulfill the rest of the items at a later date.

For more information on this, see our guide on labels for partial shipments.