Overview
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Use eShip to create a branded tracking page so you can engage with customers post-purchase and keep your brand front of mind.
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Benefits include using your own branding for a better customer experience, enticing customers with post-purchase sales, and giving customers the option to download return labels (if you use this feature).
Enable branded tracking
To enable our classic branded tracking, you first need to enable the branded tracking feature.
- Go to Settings > Tracking & notifications.
- Tick Classic tracking page template to enable the template.
- When no options are selected, tracking links included in customer notification emails will send customers to the couriers tracking page.
- When Classic tracking page template is selected, tracking links included in customer notification emails will send customers to classic tracking page.
Classic branded tracking
- To edit the template, click the blue hyperlink New tracking page template.
- Edit the page title and add your logo.
The page title is the title displayed on top of the browser or on the tab of your browser. You can edit the title and write your own brand name.
The Custom logo will be displayed on top of the page
Edit notice content
Just under the status progression bar, you can add some content. This content can include Images, text, and everything that our HTML editor can generate.
Edit the footer
You can edit the footer of the page, the footer can include images, text, and everything that our HTML editor can generate.