Cin7 Integration

Table of contents

• Activate eShip in Cin7
• Set up Cin7 in eShip
• Set order statuses for import
• Importing Dimensions
• Troubleshooting
• FAQs

Overview

• This article outlines how to integrate your Cin7 platform with eShip using Starshipit's module.
• Once completed, your orders can be imported into eShip and the tracking information will be written back when you print labels.

1. Activate eShip in Cin7

1. Ensure the Starshipit module has been installed as per the Cin7 documentation.
2. Log into Cin7 with your admin login.
3. Click on your username in the top right corner of the screen and select the Settings option in the drop-down.
4. Click on Integrations & API.
5. Select eShip from the list.
6. Make a note of the ID and Key as you will need to copy these into eShip.
7. Change any other settings as desired then click Save.

For more information on each setting please contact Cin7 support.

2. Set up Cin7 in eShip

1. In eShip, navigate to Settings > Integrations > Add a new integration > Cin7.
2. Tick Enable Cin7 and Use dedicated API (recommended).
3. Enter your ID and Key gathered in Step 1 into the Cin7 ID and Cin7 Key fields respectively.
4. Click Test to ensure it works, to check if the connection is successful.
5. Click Save.

3. Set order statuses for import

You can specify statuses (known as stages in Cin7) on which eShip will import your orders from Cin7. For example, you can set the app to only import orders which are Processing and/or Fully Picked. You can also specify a custom import status by typing into the drop-down box. 

For eShip to be able to import orders from Cin7 the below criteria must also be met on each order:

• Sales Orders are Approved.
• The fully dispatched field is empty on each Sales Order.

Provided these conditions are met you can import the orders directly into the New section of your eShip account.

4. Importing Dimensions

eShip can import item dimensions from the Cin7 setup against your products. To configure dimensions in Cin7 follow this guide.

1. By default, dimensions will be assumed to be in metres. If you are using a different unit of measure in Cin7, you can configure this from Settings > Integrations > Cin7 settings >
   Linear measurement unit to convert from Cin7.
   
2. Using our Package Setup section you can configure how eShip should handle the imported dimensions. For further information, please read this guide.

Troubleshooting

I clicked on test connection and I got an invalid credentials error message

Double-check that you have copied the correct information into eShip and that you have saved the information in Cin7. If this problem persists, contact our support team.

FAQs

Can I get my rates into my Cin7 portal? 

Yes, you can get your eShip rates into your Cin7 portal using the Cin7 Rate calculator by following these steps:

1. Log in to Cin7 Omni.
2. From the Integrations menu in the navigation, open the Starshipit integration.
3. Open Settings.
4. Enter your eShip API key into the setting eShip API Key.
5. Enter your eShip subscription key into the setting eShip Subscription Key.
6. Under Package Options, recreate your eShip packages – Omni can’t download your eShip package details, so for the rates calculator to work accurately, you must re-define their specifications here.
7. Select Save.

Once you’ve configured the rate calculator, use it to see estimated shipping costs for your eShip couriers: 

1. Log in to Cin7 Omni.
2. From the Integrations menu in the navigation, open Starshipit integration. You’ll see the rate calculator.
3. Enter the package’s destination (Ship To) and weight (Weight) in kilograms. 
4. Select Get Rates. You’ll see estimated shipping costs under Shipping Rates Results.