Overview
- eShip lets retailers automatically correct invalid addresses, so even if a customer has input the wrong details, the order can be delivered to the right place.
- Invalid addresses are highlighted in the new orders screen by a red cross. This article covers several ways to correct invalid addresses.
Option 1: Auto-correct
- Select the Invalid only switch on the top left of the eShip app, then click the auto correct button in the top right.
- Each address that has an issue will be automatically checked, and if a solution is found it will be displayed with the modified address highlighted in red.
- Ensure you check each change before saving the changes, using the Save button at the top of the app.
Option 2: Screen inline editing troubleshooting
- For any addresses that cannot be auto-corrected, edit the address directly from the invalid only screen (note: inline address editing will not work in the new orders screen).
- Click on the field that you wish to edit, then edit. Once complete, save your changes using the Save button at the top.
Note: To inadvertently change state or suburb, it is important that you check the suggested corrections and don't just automatically select them.
Option 3: Edit the address in the shipping dialog
- The shipping dialog can be displayed at any time by clicking the order number or the name. In the shipping dialog there are several tools to fix any remaining issues:
- The address auto-complete lookup
- Suburb lookup
- Link to Google Maps
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Articles in this section
- Archiving & removing orders
- Book a courier pickup
- Commercial Invoice - Order Values, Tax, Discounts and how to adjust them
- Create a manual order
- How to fulfil orders
- Import orders
- Offshore customers (sending to New Zealand)
- Quick Print
- Set account to metric or imperial measurements
- Set up Country of Origin/Manufacture for international shipments